Last updated on February 23, 2024.
This policy sets out how we handle your personal information if you’re an user of Mindtrot's Platform.
Mindtrot Technologies Private Limited ("we", "our", "us") understands the importance of privacy and is committed to protecting the personal data that we collect and process. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, apps and use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Data Collection
We collect various types of information in order to deliver our services and manage your interaction with us. This information may include: Personal Identifiable Information (PII): Such as your name, email address, phone number, and similar contact data. User Data: We collect location data including background location data, data about the features you use, the services you purchase, and the web pages you visit. Medical Data: Including health records, diagnostic information, and other health-related information. Logs: We collect logs and other metadata from your device and network, such as IP address, device ID, device specifications, and network attributes.
Use of Data
We use the information we collect for various purposes, including to: Provide, operate, and maintain our services. For example, the background location in "Mindtrot Caregiver" app is collected to provide support during emergencies, automatic attendance, tracking etc. The background location tracking can be switched on and off using app wide available actions(button) when a caregiver is on duty. Improve, personalize, and expand our services. Understand and analyze how you use our services. Develop new products, services, features, and functionalities. Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to our services, and for marketing and promotional purposes.
Data Sharing
We may share your information in the following situations: With Third Parties: We may share user data and logs with third-party partners who perform services on our behalf for the purpose of providing required services like location tracking of caregivers, data analysis, marketing, and business optimization. We ensure that these partners respect and adhere to privacy laws and regulations. Medical Providers: Your medical data can be shared with your healthcare providers to facilitate diagnostics and treatment. For Compliance: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process. Please note that we do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
Data Storage
Your data will be stored on secure third-party servers. We take reasonable precautions to protect your data and ensure that it is not accessed, disclosed, altered, or destroyed without authorization.
Data Retention
We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Communication
By using the platform, you agree to receive communications from us, including via e-mail, text message, calls, and push notifications. You can opt-out of receiving certain promotional communications from us at any time by following the instructions as provided in the communication. You have the right to access, update, or delete your personal information at any time. Please note that we may ask you to verify your identity before responding to such requests.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at care@mindtrot.com
